Before you arrive.
Answers to common questions about finding a stay, making arrangements and getting here.
How do I check availability?
Open Stays, select your dates and number of guests, and choose a property. Review its availability and price before continuing with a booking.
When can I check in and out?
Check-in and check-out times are listed on each stay’s page. Contact us before booking if you need an early arrival or late departure; these arrangements need confirmation.
How do I pay?
Contact the team to confirm accepted payment methods, payment timing and any deposit for your stay. An enquiry sent by email or WhatsApp is not a booking or payment confirmation.
Can I cancel my booking?
Open My account → Bookings and select your booking to see whether online cancellation is available. If it is unavailable, contact the team with your booking reference. Confirm applicable cancellation charges and refund terms with the team before booking.
Where can I find the house rules?
Each property page lists its rules and house policies. Read them before booking, especially when planning visitors, travelling with pets or making special arrangements. Ask us if a policy is unclear.
Are amenities the same in every stay?
Amenities vary by property. Check the individual listing for its kitchen, Wi-Fi, workspace and other facilities, and contact us about anything essential to your visit.
Can I book for a month or for a group?
Yes, you can send an enquiry through our Long stays page. Include dates, guest numbers and room requirements so the team can discuss availability and a quote.
How do I find my location?
Use the directions links on the Contact page and the map on your location’s page. Confirm the exact arrival point and check-in instructions with the team before you travel.
Still have a question? Talk to us.