Check-in and check-out times are listed on each stay’s page. Contact us before booking if you need an early arrival or late departure; these arrangements need confirmation.
Where can I find the house rules?
Each property page lists its rules and house policies. Read them before booking, especially when planning visitors, travelling with pets or making special arrangements. Ask us if a policy is unclear.
Are amenities the same in every stay?
Amenities vary by property. Check the individual listing for its kitchen, Wi-Fi, workspace and other facilities, and contact us about anything essential to your visit.
Can I cancel my booking?
Open My account → Bookings and select your booking to see whether online cancellation is available. If it is unavailable, contact the team with your booking reference. Confirm applicable cancellation charges and refund terms with the team before booking.